Diamond FX - by HokeyPokey Shop

F.A.Q

Where are you located? 

We are Canadian Company and located in Vaughan, Ontario. All of our prices are in Canadian Dollars.

Do you have a store front or is your shop online only?

Our store front is located at 200 Edgeley Blvd. Unit 16. Please take a look at under Contact Us for our retail store hours. To arrange after-hours pick up please give us a call at (1-888) 391-8131 or send an email to info@hokeypokey.ca

Do you offer workshops?

We currently host workshops about once a month at our retail location. We offer a variety of programs for both beginner and advanced face painters and balloon twisters. For more information, please take a look at the Workshops section.

How secure is the transaction online?

We are using PayPal as our checkout System. So you can use your existing PayPal account or pay by credit card via PayPal.

How long does it take for my order to ship?

Orders are usually processed and shipped within 48hrs.

What is the postal company do you use?

We ship our orders with Canada Post. During the checkout process customers are able to choose shipping method.

What you can do if the items I want are not in stock or in the list?

If you don’t see the products you are looking for please e-mail us, so we’ll try to get it for you.

How private is my information?

Any information we collect through the order process (name, address, etc.) will be solely used by us and will not be divulged to any other party.